Payment and Delivery

  1. By making a bank transfer or EFT (Electronic Fund Transfer) You can make payment to our QNB Finansbank account (TL) via bank transfer or EFT. Name: Okşan Eylül Danışman Aktay IBAN: TR50 0011 1000 0000 0097 3740 28

  2. With your credit card on our website You can make a single online payment with any credit card or benefit from our online installment options with Akbank. The amount will be charged to your credit card at the end of the order. In case of possible order cancellation or stock issues, the refund to your credit card will be made within 3 business days.

  3. Refund of Order Amount In case of cancellation of your orders for any reason, :The Grannie will refund the product amount to your account and/or credit card within three business days. However, you must provide your bank account details and/or credit card information accurately and completely to our company’s financial authorities.

  4. Delivery We strive to ship the products you have ordered the same day. For products that require procurement time, the delivery time is 3 business days as stated in the product details. In case of possible delays in delivery, you will be informed. In order for the product delivery to be completed without any problems, please provide the address where you are located during the day as the delivery address. Your requests will be processed according to the delivery type you have determined at the end of the order. Products will be sent from our Istanbul-based company with contracted courier companies. After your orders are confirmed, they will be delivered to the courier company within 2 (two) business days at the latest. You can discuss different delivery conditions with our customer representative. In addition, courier deliveries are valid only for Turkey.

  5. Payment Tracking If the system cannot process the transaction for any reason, the visitor is informed of this after the payment page. In case of any error in the specified address, the person who placed the order is contacted regarding the undelivered order. The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. We also have a responsibility towards the bank we use for the credit card system as much as the customer regarding the delivery.

Please note! During shipment, please open and check the packages you think have been damaged in front of the authorized person from the company you received the package from. If you think there is any damage to the product, do not accept the product by preparing a report with the courier company. After the product is received, it is accepted that the courier company has fulfilled its duty completely. If the product is damaged: Send the report you have prepared to 0506 260 5217 as soon as possible and notify the situation to If you explain briefly why you want to return the product in this e-mail, you will help us in our work regarding the product.

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